Service Request

Each service request is reviewed individually. Provide as much detail as possible — the more complete the information, the faster we can follow up with a determination.

Section 1

Your information

Who we should contact about this request.

Purchaser name *

Company

Phone *

Email *

Best time to reach you

Time zone + window.

Section 2

Machine

Identify the unit and where it currently is.

Model *

Serial number / VIN *

Purchase date

Purchased from

Current location of the machine *

Full address, jobsite name, or city / state where the machine sits right now.

Is the machine currently operable? *

Fully operablePartially operableNot operableUnsafe to start

If not operable, can it be safely transported?

YesNoUnknownNot applicable

Section 3

Operator

Who was running the machine and how it's used.

Operator name (the person at the controls when the issue occurred) *

Is the operator a direct employee of the purchaser company? *

YesNo

Operator training / certification

Where and when was the operator trained on this machine? Certifications held?

How many operators run this machine?

Average hours of operation per day

Type of work this machine performs *

Snow removal, landscaping, agricultural, recycling, etc. Describe the typical workload, surfaces, attachments.

Section 4

Service history

Hours and recent maintenance.

Engine hours at the time of issue *

Current engine hours on the machine *

Date of last scheduled service

Who has been performing maintenance?

Section 5

The issue

This is the most important part. Describe what happened, when, where, and what you've already done about it. Vague answers slow the review down — give us the full story.

Date the issue first occurred *

Where did the issue happen? *

Jobsite name, city/state, surface conditions, weather.

What was the machine doing when the issue occurred? *

0 / 80 characters minimum

Describe the task, attachment in use, load, ground conditions, and operator input at the moment of failure. Minimum 80 characters.

Detailed problem description *

0 / 250 characters minimum

Tell the full story. What failed, what symptoms appeared, when, in what order, and what is happening now. Be specific about components, sounds, smells, fluids, behavior. Minimum 250 characters.

Error codes, warning lights, sounds, smells, leaks *

Exact codes / dashboard indicators. Describe any abnormal noises, smells, vibrations, or visible fluid.

Troubleshooting attempted to date *

0 / 60 characters minimum

Walk through every check, swap, adjustment, fluid change, or part replacement you've already tried — and the result of each. If nothing was attempted, say why. Minimum 60 characters.

Has anyone else inspected the machine?

Dealer, mechanic, manufacturer rep — name, date, and findings.

Previous repairs to this component or area

Dates, parts, who did the work, any modifications.

Section 6

Service records

Attach a record for each service performed — grease, oil changes, scheduled service, etc. Up to 8 records with the service date for each. PDF or image, 8 MB max per file.

Drop file or click to browse

Section 7

Photos & video of the issue

Show us what's happening. Multiple angles, close-ups of the affected component, dashboard / error codes, and short video clips of the symptom in action all help.

Drag & drop photos / video here, or click to browse

As many files as needed. 8 MB max per file. Include short clips of the machine operating, error codes / dashboard lights, and the affected component from multiple angles.

Section 8

Attestation

By submitting this form you confirm the information is accurate and complete to the best of your knowledge.

Type your full name to sign *

Date *

I confirm that all information provided above is true and accurate to the best of my knowledge, and that the attached service records correspond to maintenance actually performed on this machine. I understand that incomplete or inaccurate information may delay or affect the review of this request.